Direct Connect Auto Transport

One of our best choices in 2025 was to select DIRECT CONNECT AUTO TRANSPORT, Inc., to ship our car from Florida to California. We have never shipped a vehicle and were 1000% clueless about the process. We filled out an online form seeking companies and, unbeknownst to us, learned this was mistake #1. We received her 50 replies via email, texting, and phone calls, offering their business with a few giving quotes. Of the first ten, there were offers from $500 to $800, all reasonable and too good to be true. I contacted the $500 offer and became suspicious when he wanted me to cashApp the $150 deposit to his mobile number. When I first requested the paperwork to sign, he responded the paperwork came after the deposit commitment: Hah! NOT!! That company and others stalked me virtually. I decided to look up each company on BBB and read reviews on Google, Reddit, and Yelp. I selected the top 3 companies meeting all our criteria: BBB accredited, rated, and overall reviews averaging 4.50-5.00. I first called Direct Connect Auto, and Miss Kristen D, who answered the call, was courteous, friendly, professional, and very caring! She patiently answered our questions, explaining the process to us. She quoted us $1200 for door-to-door insured delivery and emailed the paperwork to allow us to review the offer. This type of professionalism was what we sought, where we signed the contract, paid the deposit, and confirmed arrangements. Transporting a car across the US for $500 was ridiculously suspicious. After reading the review and others, we learned that scammers demanded much higher payments at pickup and/or dropoff sites. DIRECT CONNECT AUTO TRANSPORT is the real deal! RUN as fast as possible to book this company as they are honest and efficient and pick up and deliver when they say! Excellent customer service from Kristen D is unmatched. Its accurate pickup and delivery dates/times made life easy! DIRECT CONNECT AUTO TRANSPORT "ROCKS"!! KUDOS and BBB's A+ rating is very True!

Service cost: $1200

If you are a military family PCS'ing to Hawaii and plan to ship a second vehicle, do NOT use DIRECT CONNECT AUTO TRANSPORT!

Dealing with them was the worst part of the entire move. Marc Richards told my husband the car was going to be picked up the next day, for 10 days in a row so we didn't use the car. He kept promising that the car would still make the sail date from Long Beach and would arrive when needed. Turns out he lied to us the entire time and the vehicle did not make the required sail date and will not be available until 9 days after we arrive on island. This will likely cost us close to $1000 in rental car fees, while waiting for it to arrive.

Save yourself the added stress and unplanned extra expensive by not using this deceitful company. Please avoid Direct Connect Auto Transport!

Service cost: $3200

Direct Connect Auto Transport. TOTAL FRAUDS. DO NOT DO BUSINESS WITH THIS COMPANY!!. They caused $700 damage to my vehicle and refused to pay for it or provide insurance information. They tell you that they are not brokers, BUT THEY ARE. They tell you that they transport using their own trucks, THEY DON’T HAVE ANY. They will give your vehicle to a broken down GYPSY type operator. They will tell you that they are a large company with offices (22) in every major city. NOT TRUE. Their offices are P.O. BOXES, mostly UPS stores. Since when is a P.O. BOX an OFFICE? Since when is a P.O. BOX a pick up or drop off location, as they even state on their website. They operate in TINY OFFICE SPACES in POMPANO BEACH and FORT LAUDERDALE, FLORIDA. All of their local phone numbers (YOUR LOCAL AREA CODE), are redirected to their FRAUD HEADQUARTERS in Florida. BAIT and SWITCH!! They told me that they deliver in Washington DC and then after they took my money, they said that they don’t deliver in WASH DC. They delivered my vehicle on a street corner in Maryland. It even states on their PHONY WEBSITE that they drop off in Wash DC. Maybe the little man in their PO BOX at the UPS STORE at 1300 Pennsylvania Ave in DC was off that day. FRAUDS, LIES, FALSE ADVERTISING, BAIT and SWITCH. Don’t believe any of their testimonials on line. Everything else about this company is a sham, the testimonials must be as well. I dealt with sweet talking KIMBERLY LUNSMAN, BECKY, and later on with the owner JOHN COSTELAC. I am currently working with State (FLORIDA), and Federal Agencies. BUYER BEWARE.!! SENIOR CITIZENS BEWARE!!   You may contact me at   v.sira@aol.com.

Service cost: $550

June 2, 2014 I am a retired Navy Veteran, so I know something about moving and shipping my vehicle. This however was my very first long move on my own and it was coming out of my pocket. Normally it was the moving companies that I had the problems with and not with the auto transport. So this was a very disappointing experience. I am not even certain when I will get my money back, or if they have conveniently lost my email. But I still have a copy. I just wanted to let Mark and Kimberly of Direct Connect Auto that I am no longer upset with them, not that I think they would care and to thank you both for the horrible customer service that you gave to me and the genuine terror that you would have your driver do something to my car. That is what caused me to cancel my order and drive my own car from FL to WA. It truly was the most exciting experience that I ever had! First, you both need to get your lies straight before you verbally attack a customer (who has spent 1400.00) for asking a simple question. "When will the driver be arriving?" That was all I wanted to know, I understood Mark that your company is not a “taxi service.” I understood the 24 to 48 hour window, and we had a flexible flight plan. It would have been okay. But please answer your customers’ calls; return their messages, Mark you could have even said the driver would not be there till the next day instead of “they have been dispatch so they will be there sometime today” and you could not get in contact with the driver which I found interesting because your supervisor could, of course your drivers seemed to be coming from different directions. It still would have been okay, just communicate. My moving company was a day late too but at least they called. Instead you were hostile with me, fussed at me and lied to me. But it’s okay! (1400.00) I was so upset that I left at 4pm on 2 June and made it to Atlanta, GA. in 5 hours. Awesome customer service at the Marriott! The next morning was a 15 hr push to make it to Omaha, NE. But along the route it was recommended that I stop in Kansas City to experience the great Arthur Bryant's Legendary Kansas City BBQ. The line was so long that it took me 30 minutes to get to the front, but still outstanding customer service! Now my delay was actually a good thing because an hour from Omaha I ran into my first tornado..hmmm..never been so scared in my life, but I again that was okay, I found a safe place to park for another 30 minutes and ate what I thought would be my last meal..KANSAS CITY BBQ! MMMM.. So after I was done eating I slowly made my way to OMAHA still experiencing all of the wind, rain and the up drafts. I made it to my hotel as the last of the tornado passed. Again, amazing customer service. Hit the road early on that Wednesday June 4, 2014 and got to see for the first time what kind of damage a tornado and hail can do to a person and car. Horrible. So the friend that I was suppose to fly out with was still miffed at me for not coming with her so she mapped out the remainder of my trip with a final surprise. But not before I got to see, The Corn Palace (so cool), Al's Oasis, The Badlands and at the insistence of 4 people MT. Rushmore, which was seen in a down pour rain but still fun. My last hotel stop was the ULTIMATE! And of course the best revenge you could ever get on a friend. She told me that I had to experience some of Montana so she booked me at the DUDE RANCH in Billings, MO. What she neglected to tell me was that it was a Haunted hotel. Yeah, the bed was comfy and the customer service was excellent but I did not sleep much my last night to the road. Again hit the road early and stopped at Billings HONDA for some quick 5000 mile service. Again Amazing customer service! They really wanted to make sure that I made it safely to my destination. Thank you guys! Now the final 10 hours June 5, 2014 was only delayed by the 1930 blasting in the Snoqualmie Mountains. I made it to that point at 2030 and only sat in traffic for 20 minutes. (Normally it is a two hour delay). My last and final stop was THE HOTEL MONICO in Seattle. Out of all of the stops this was indeed my favorite. Now I was not spending 1400.00 or even 500.00 for my stay and I was not even dressed in wonderful clothes, but from the guy who valets my car to room service they were AMAZING! Sincerely THE BEST, THE FRIENDLIEST AND THE MOST WELCOMING people that I have ever met! So in closing, Mark, Kimberly, your company may have a 5 star rating but I sincerely doubt that it is because of the two of you. So really, ask your company to send you to some customer service classes to improve your attitudes and maybe you might reach the standards of some of the places I have listed. Way to treat your Veterans folks.

Service cost: $1400